Privacy Policy for Secure Tunnel VPN
Last Updated: [10/30/2024]
Secure Tunnel VPN is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our VPN services .
By using Secure Tunnel VPN, you agree to the terms outlined in this Privacy Policy. If you do not agree to these terms, please discontinue use of our Services.
1. Information We Do Not Collect
Secure Tunnel VPN is a no-log VPN service. This means that we do not collect or store:
- Browsing Activity: We do not log websites you visit, your browsing history, or any data about the applications or services you use.
- Connection Logs: We do not log any data that could be linked to your IP address, timestamps, or session duration.
- DNS Requests: We do not monitor or log DNS requests, so your browsing activity remains private.
2. Information We Collect
While we strive to minimize data collection, certain information is necessary to operate and improve our Services. We may collect the following:
- Account Information: To create and manage your account, we collect your email address and payment information. We do not link this information to your online activity.
- Customer Support Data: If you contact us for support, we may retain your email address and other contact information to address your request.
- App Analytics (Optional): With your consent, we may collect anonymized, aggregated app usage data for the purpose of improving our service quality.
3. How We Use Your Information
The limited information we collect is used only for the following purposes:
- Account Management: To create and maintain your account, process payments, and manage subscriptions.
- Service Improvement: Anonymized data may be used to improve the performance and reliability of our Services.
- Customer Support: To respond to your support requests and ensure customer satisfaction.
4. Sharing and Disclosure of Information
Secure Tunnel VPN does not sell or share your personal information with third parties, except in the following limited circumstances:
- Legal Compliance: We may disclose information if required by law or to respond to a lawful request, such as a subpoena, court order, or other government demands.
- Service Providers: We may use third-party services to manage payments or customer support. These providers are contractually obligated to protect your information and may not use it for other purposes.
5. Data Security
We implement robust security measures to protect your information. This includes encryption protocols and access controls to prevent unauthorized access. However, no data transmission over the internet can be guaranteed as 100% secure. By using Secure Tunnel VPN, you acknowledge and accept these risks.
6. Data Retention
We retain your account data as long as your account is active or as needed to provide you with Services. Once your account is terminated, any personally identifiable data is removed from our systems within a reasonable time, in line with applicable legal or regulatory obligations.
7. Your Choices and Rights
You have the right to:
- Access and Update Information: Review or update your account information by contacting customer support.
- Delete Your Information: You may request deletion of your personal data. Note that this may limit or terminate your access to certain features of the Service.
8. Children’s Privacy
Secure Tunnel VPN does not knowingly collect data from children under the age of 13. If you believe we may have collected information from a child without parental consent, please contact us, and we will promptly remove the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy regularly for any updates.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: support@securetnnls.store
